From the start, everyone with LEI was never "pushy" or pressured me into signing a contract. We met with Diana who was very respectful of our time and answered all of our questions. The price she quoted was the best out of the other two companies we reviewed. LEI was very up front with the possibility of delays due to the ongoing supply chain issues but they kept me updated. At the time of install, again, they were very respectful of our schedule and did everything possible so we would not be inconvenienced. Danny and the installers did a great job and we had all windows and a sliding door installed in two days. After the install, we noticed two of the windows leaked. This is the point where LEI truly rose to the occasion. Danny came to the home on his day off and I pointed out the frame appeared to be cracked. He told me he was aware of the issue and had already submitted for a replacement not only for that window but for a second one as well. I was not even aware of a second issue. Apparently during shipping the frame cracked which was beyond their control. LEI could have easily ignored the problem or did a quick patch but they took ownership of the problem and had already taken the steps to resolve the issue. They even came out after they replaced the frames to ensure we were satisfied. I cannot stress enough how great LEI was from start to finish. The windows look great, the humidity in the home is greatly reduced and the air conditioner is not working as hard. I highly recommend considering LEI for your window needs.

      Clint Rashall

          July 28, 2022